FAQ

When will my order ship out?

All orders will go out within a week! We try to pack your order within 2-3 business days.

I didn't get a confirmation email?

Please check your junk folder! If it is still lost, you can contact us and we will try to find it for you.

Do you accept returns, exchanges, or cancellations?

Unfortunately, we do not accept cancellations once order is placed.

We do accept returns and exchanges within 30 days. Please contact us to start returns and exchanges. You can refer to our refund policy for a more detailed guide.

I'm missing something in my order

Our apologies, please do send us an email, at contact@mutiaraheritage.com , and we will be sure to ship out the missing items as soon as possible.

Based on 5 reviews
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J
Mutiara Heritage
Juliet Villegas
Love it!

Such a beautiful bag!! Arrived well and loved the sustainable packaging :)

S
Mutiara Heritage
Shanaz Moudud
Exquisite Pieces

We were going on vacation and were going to see family. So I bought a few items online from Mutiara Heritage to bring as gifts such as a reversible blazer, two sarong wraps, each in a different color, and a scarf. My family Loved every gift. They are beautiful woven and crafted, the colors are vibrant, and the designs unique. I highly recommend Mutiara Heritage!!

J
Mutiara Heritage
Joceyline Thesia
Best Batik I’ve ever seen!

I shopped a lot of Batik in the US and so far, Mutiara Heritage takes the number one spot in my heart! The quality of the dresses are exquisite and you can see that they are very well made and beautifully crafted. What I like the most is that each piece is very versatile even for daily wear. Definitely a must try for anyone looking for cultural elegance in your wardrobe!

Hibiscus scarf

All of the items sold at Mutiara Heritage, particularly the hibiscus scarf, are high quality and authentic. The silk fabrics are soft to the touch yet durable. These styles are trendy and sturdy enough to withstand everyday use. Do yourself a favor and treat yourself to some stunning pieces straight from Indonesia!